We've showered with them, swam with them, sweated with them, and even worn them whilst slathered in lotion...

Guess what? They still look amazing! No rust, no fading, no dullness. Just pure bright shimmer! We've put our pieces through the wringer and they came out looking stellar.

• To clean your Gold jewelry, make sure to always use a soft-bristled brush or cloth with warm water and detergent-free soap.
  
• Don’t use anything abrasive to clean your jewelry.

Our jewelry has a PVD (Physical Vapor Deposition) coating that keeps it from changing color or losing its shine. With that said, no discoloration translates to no risks of having any sorts of marks on your skin.

SOL's pieces have a strong PVD coating that makes them last longer and look better. You can wear them all the time, no matter what you do. They won’t change color or lose their shine even if you sweat, take a shower, or even swim with them.

We’re working hard to ship your order as soon as we can, so we may not be able to cancel it right away upon request.

To request a cancellation, please send an email to support@bysoljewelry.com with the name, email address and order number of the person who placed the order.

We’re doing our best to ship it as quickly as we can, but that also means we may not be able to apply changes straight away if you want to edit the items or the delivery details.

If you need to make a change, please email us at support@bysoljewelry.com. If your order is still with us, our support assistant may be able to help you out.

As an SOL customer, you are entitled to a 30-day return/exchange window from the day you receive your package.

To qualify for a refund, store credit, or exchange, the items must be in their original condition, without any scratches, wear marks, or other issues. Please take care to prevent necklaces from tangling and items from getting damaged/scratched during transport.

If we receive the items in a different condition than they were sent or after the 30-day window, we won’t be able to process your request. We also recommend that you use a trackable shipping service to return your items, as we are not responsible for lost packages or any problems that may occur during transit.

Depending on your location, it may take up to 20 business days for your return package to reach us. Once we receive it, we’ll process your refund, store credit, or exchange as soon as possible.